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Dated: 01.02.2013



            Chief Commissioner of Excise & Customs (All)

            Chief Commissioners of Customs (All)

            Chief Commissioner of Customs (Preventive) (All)

            Chief Commissioner (TAR)

            Directors General (All)

            Commissioners (All)/Joint Secretary (Board Policy Sections)


            Sub:-Input sought for CBEC 5 year strategic plan-reg.-




            Please refer to this office letter of even number dated 18th September 2012, wherein my predecessor had sought your inputs on the CBEC's strategic plan for the next 5 years.  In this regard, this office has till date received inputs from very few zones.  In order to help your office to formulate inputs, the following guidelines are being provided, which may be of assistance for responding in a focused manner:


    1.     The strategic plan has to help in achieving our Vision and Mission.  The Vision and Mission are enumerated in our Citizens' Charter. 


    2.     The strategic plan should indicate where the department or particularly your office/zone should be in the next 5 years, giving a clear picture of priority areas.


    3.     The strategic plan should provide specific outcomes that need to be achieved.  Some suggestive examples of specific outcomes are :

    a)     Providing the latest weapons for preventive operations ;

    b)    Improving the ratio of indirect tax collection to GDP by say 2 percentage point;

    c)     Having a robust risk management system for imports or exports at all customs locations, where international trade takes place;

    d)    Improving our human resources capability with all the staff as ICES/ACES trained;

    e)     Standard operating procedures should be established in xyz area;

    f)     Audit or enforcement needs to be improved in xyz area to meet ABC norms


    4.             The strategic plan may contain items wherein we improve our existing procedures, establish new procedures, evolve a better risk management system, re-distribute our manpower for effective utilisation, improve existing technology, build up new relationships to facilitate revenue mobilisation, improve decision taking for effective controls, lower cost of tax compliance, lower cost of tax collection, establish better welfare measures for staff, etc.   


    5.             Each item in the strategic plan should be supported with reasons for correct and critical evaluation.


It is emphasised that out of the box thinking combined with personal initiative at your level will allow us to make a realistic and effective strategic plan for the department.


It is requested that your inputs may be sent to this office within the next 10 days.


This issues with the approval of Member (C.Ex.)

Yours faithfully,


 (Vanaja N.Sarna)

Director General.







Our Vision is to provide an efficient and transparent mechanism for collection of indirect taxes and enforcement of cross border controls with a view to encourage voluntary compliance.





Our Mission is to achieve excellence in the formulation and implementation of Customs, Central Excise and Service Tax laws and procedures aimed at:


    ·                     Realizing the revenues in a fair, equitable, transparent and efficient manner

    ·                     Administering the Government's economic, taxation and trade policies in a pragmatic manner

    ·                     Facilitating trade and industry by streamlining and simplifying Customs, Central Excise and Service Tax processes and helping Indian business to enhance its competitiveness

    ·                     Ensuring control on cross border movement of goods, information and guidance

    ·                     Combating revenue evasion, commercial frauds and social menace

    ·                     Supplementing the efforts to ensure national security.