News Flash
  • Procedure for referring Technical/Legal issues under the Central Excise & Service Tax for clarification/comments Click here
  • Bye-Election, 2020, Madhya Pradesh -Deployment of Election Observer - Regarding. Click here
  • Online Training on “Turant Customs & Faceless Assessment” for officers of CBIC on 22nd October, 2020 from 10:30 AM-1:30 PM. Click here
  • Notifications issued to implement the decisions of 42nd GST Council Meeting
  • Online training on “Data Analytics” for officers of CBIC on 19th - 20th October, 2020 from 10:30 AM to 01:30 PM. Click here
  • Taxpayers having aggregate turnover above Rs. 5 Crore in the preceding financial year are advised to ensure that all their their due returns have been filed. Such taxpayers who have 2 or more GSTR-3B returns pending will not be able to generate Part A of the Eway Bill from 15.10.2020
  • General Election to Bihar Legislative Assembly, 2020 and Bye-elections to 1 PC and 56 ACs – Deployment of Expenditure Observers- Regarding. Click here
  • Press Release on Annual Return (GSTR-9) and Reconciliation Statement (GSTR 9C) for FY 2018-19 issued Click here
  • Forthcoming General Election to Legislative Assembly of Bihar, 2020-Monitoring and facilitation of seizure of suspicious cash, illicit liquor, drugs/narcotics, freebies and smuggled goods etc Click here
  • Circular clarifying issues relating to application of sub-rule (4) of rule 36 of the CGST Rules, 2017, cumulatively for the months of February, 2020 to August, 2020 issued Click here
  • Guidelines for maintenance of vigilance database in respect of non-Group 'A' officers Click here
  • Brochure of Customs(Administration of Rules of Origin under Trade Agreements)Rules,2020 (CAROTAR,2020) Click here
  • Prospective Training Report to be conducted by NACIN and its Zonal Campuses for the month of October, 2020 Click here
  • Two-days’ online training on “New Functionalities on GST Portal” for CBIC officers in coordination with GSTN on 28th & 29thOctober, 2020 from 1030 Hours to 1730 Hours Click here
  • General Election to Legislative Assembly of Bihar, 2020 and some bye-elections – Relieving of Expenditure Observers – Regarding. Click here
  • General Election to Legislative Assembly of Bihar, 2020 and some bye-elections – Deployment of Expenditure Observers – Regarding.
  • Press Release on decisions of 42nd GST Council.
  • Notification issued in order to notify a special procedure for taxpayers for issuance of e-Invoices in the period 01.10.2020 - 31.10.2020
  • Performance Review of the Standing Counsels representing Department before High Courts.Click here
  • General Election to the State Legislative Assembly of Bihar and Bye-elections, 2020 - Virtual Briefing Meeting of Observers on 05.10.2020 - Regarding.Click here
  • Notification for extending the date of implementation of dynamic QR code for B2C invoices till 01.12.2020 issued.
  • Notifications issued amending notification no. 41/2020-Central Tax and notification no. 13/2020-Central Tax.
  • CGST Act , 2017 as amended up to 30.09.2020 have been uploaded.
  • General Election to Legislative Assembly of Bihar, 2020 - Deployment of Expenditure Observers - Regarding.Click here
  • विभागीय हिन्दी पत्रिका 'रीति' सीमा शुल्क (आयात) आयुक्तालय, तुगलकाबाद.Click here
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CITIZENS’ CHARTER (Last updated on 20.12.2019)

Vision
Partnering in India’s socio-economic growth by formulating and implementing progressive indirect tax policies adopting stakeholder-centric approach and protecting the frontiers.
Mission
 A robust indirect tax and border control administration, with a view towards delivery of services, which is –
  • Simple and predictable
  • Fair and just
  • Transparent
  • Technology-driven
 
           and which –
  • Encourages trust – based voluntary compliance
  • Protects honest taxpayers’ rights
  • Facilitates trade with risk-based enforcement
  • Enables legitimate movement of people, goods and services.
  •  Supplement the efforts to ensure national security, and;
  • Continually invests in capacity building to achieve professional and ethical excellence.
 
Our Motto
 
“Desh Sevarth Kar Sanchay” Tax collection in Service of the Nation
 
Core Values
  • Integrity and judiciousness
  • Impartiality and Fairness
  • Courtesy and Understanding
  • Objectivity and Transparency
  • Uprightness and Conscientiousness
  • Promptness and Efficiency
Our Expectations
We expect citizens to:
  • Uphold and respect the laws of the land
  • Voluntarily discharge all tax liabilities
  • Fulfill their duties and legal obligations in time
  • Be honest in furnishing information
  • Be co-operative and forthright in inquiries and verifications
  • Avoid unnecessary litigation.
OUR STANDARDS
We aspire to provide the following key services within specified timelines:
S.No. Key Services Timelines
1 i. Acknowledgement of all written communication including declarations, intimations, applications and returns  3 days
ii. Acknowledgement of communication received through electronic media Immediate
 
2 Convey decision on matters including declarations or assessments 15 days
3 i. Disposal of refund claim of Customs Duty
ii. Disposal of refund claims of GST
 90 days from receipt of complete application
 60 days from the receipt of complete application
4
  • i. Sanction of Drawback
  • (a) In Case of electronic processing of drawback claims 7 days after filing of export general manifest
    (b)  In Case of manual processing of drawback claims 15 days of filling of manual return
    ii.  Fixation of Brand rate of Duty Drawback 30 days from date of complete application
    5 Cargo Release Time
    (a)   In case of exports
    i. For Sea Cargo
    ii. Air Cargo, Inland Container Deport & Land Customs Stations

    i. 48 hours
    ii. 24 hours
    (b)   In case of imports
    i. For Sea Cargo
    ii. Air Cargo, Inland Container Deport
    iii. Land Customs Stations

    i. 72 hours
    ii. 48 hours
    iii. 24 hours
    6 GST Registration 3 days after receipt of complete application form
    7 Amendment in registration, if found eligible 15 days
    8 Cancellation of GST Registration 30 days from the date of application
    9 Advance intimation before undertaking audit Minimum 15 days
    10 Conclusion of Audit, if being conducted at the premises of the auditee
     
    • a.GST Audit
    • b.Customs Audit
     

     
    • a.90 days from the commencement of audit
    • b.30 days from the commencement of audit
    11 Intimation of findings of audit 30 days after conclusion of audit
    12 Release of seized documents and things, if not required by the Department 30 days after issue of Show Cause Notice
    13 Complete examination and clearance of export consignment at factory/warehouse premises 24 hours from receipt of application by proper officer
     
    14 Permission for self-sealing for export consignment 10 days from receipt of application by proper officer
    15 Issue of Orders-in-Original/Orders-in-Appeal 30 days from the date of conclusion of personal hearing where all the requisite information is available
    16 Finalization of provisional assessment 30 days from the date of conclusion of inquiry or submission of requisite documents
    17. Return of Bond and BG in Export Promotion Schemes
    (a) When not selected by customs for verification 10 days from receipt of complete application including EODC
    (b) Other cases not under investigation 30  days from receipt of complete application including EODC
     
     
    OUR COMMITMENT
    We shall strive to:
    • To encourage voluntary compliance
    • To educate citizens about indirect tax laws
    • To continuously enhance service delivery standards
    • To promote a consultative and collaborative environment
    • To provide information and other assistance at the GST Seva Kendras/Facilitation Counters as also on the website www.cbic.gov.in
    • To effectively combat corruption as part of the comprehensive national mission for promotion of integrity
    Grievance Redressal
    • We will acknowledge grievances within 48 hours of receipt and attempt to provide final reply within 30 days of their receipt.
    • In case the grievance is not responded to within the prescribed time norms or the remedy offered is not satisfactory, an appeal can be filed with the next higher authority. The appeal will be decided within 15 days of the receipt.
    • Common grievances can be taken up in Open House meetings of Public Grievance Committee, Customs Clearance Facilitation Committee, Permanent Trade Facilitation Committee, Regional Advisory Committee.
    • The grievance redressal mechanism including contact details of public grievance officers are available on the website www.cbic.gov.in

     




    Note:

    • Information required to be published under Section 4.1.b of RTI Act, 2005 are available on the website www.cbic.gov.in
    • The standards of service deliverables under GST are applicable mutatis mutandis to the service deliverables under Central Excise and the Service Tax.
    • Time norms for other services, as may be prescribed, shall also be observed.